Returns & Exchanges
At Nettie's Bakery, we strive for perfection in every bite, but due to the perishable nature of our artisanal baked goods, we handle returns on a case-by-case basis to ensure your complete satisfaction. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery for a replacement or store credit.
Inspect Your Delivery
Examine your treats immediately upon arrival to ensure everything is fresh and the packaging is intact.
Document Issues
Take clear photographs of any damage to the product or packaging and keep your original order confirmation number handy.
Contact Our Team
Email our support team within 24 hours of receipt with your photos and order details to initiate a claim.
Resolution Process
Our team will review your request and issue a full refund, store credit, or ship a fresh replacement within 48 hours.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing